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About Us
Music While On Hold, Audio Branding and Sound Marketing in the North West and UK
Info On Hold is a leading provider of bespoke audio branding and sound marketing and has been helping clients with a range of marketing telecoms broadcast services since 2006. Our diverse client base spans multiple industries from telecoms dealers and distributors to call centres and financial service companies. From music while on hold and business phone message recordings to sound marketing, our products are broadcast to millions of people on a daily basis.
Our service is focused on helping you provide additional value to your customers while also helping to reassure them that they are important to you. Rather than annoying ringtones, beeps or silence, customers placed on hold will hear meaningful messages or calm and soothing music while on hold.
It’s not just hold music where we can help, we also offer a completely bespoke marketing broadcast service with IVR prompts and auto attendants that can be used with a range of telecoms systems. As you can see, our audio and sound marketing goes beyond simple on hold marketing services with tailored business phone message recordings and custom workflows to help your customers get to the information they need as quickly and easily as possible.
Our Team
Matt Jones
Matt Jones
Matt Jones
As a classically trained pianist, my primary role at Info On Hold is audio production. I also take an interest in strategic planning and marketing but the majority of my work takes place at our in-house studio.
Over the years, I have worked in music production with the BBC, ITV, Channel Four, Channel 5 and SKY amongst others.
In corporate media I have written and produced for an extensive number of clients including Scholl Healthcare, Lunn Poly, Thomas Cook, Costco, Genentech/Herceptin, Evening Standard and British Airways.
I have always recognised the true value of music and audio productions in general. Whilst used extensively in radio and TV commercials however, their use is not yet widely understood in the corporate sector.
On hold marketing for telephone systems was a relatively untapped industry when we launched our business over 10 years ago - and it still is today. It’s fantastic though to see more and more companies buying into corporate audio media and realising the benefits.
Although we boast over 200 resellers of our products nationwide, we’re still able to offer a very much hands-on approach, something which I enjoy and our customers do too.
When I’m not working, I enjoy watching sport, especially cricket and football. I try to keep fit too, not least because my other hobbies are collecting wine and eating good food… Holidays and travel are also very important to me. With a young family I have very little time for much else!
Mark Nurdin
Mark Nurdin
Mark Nurdin
I have worked in the telecoms industry for more than 25 years, having started my career as an engineer. I eventually launched my own company in the late 90’s and sold to IGC in 2006.
Following this, I co-founded Info On Hold with Matt which has been a hugely rewarding experience. I have particularly enjoyed developing our audio branding and sound marketing business and securing its identity within this rapidly growing industry.
My role is primarily sales and customer care but I also provide technical support due to my engineering background plus extensive knowledge about our products and the systems they sit on.
At Info On Hold we promote a very hands-on approach and thrive on delivering a comprehensive service. To this end, I enjoy personally managing our accounts and building long lasting relationships with customers.
Away from work I am very much a family man, spending many (many) hours watching my son play football. I am also into mountain biking, a keen footballer myself and squash player.
How It Works
What Is Info On Hold?
Info On Hold is a simple way to connect with your target audience. Customers placed on hold will hear key business information instead of irritating beeps or ringtones, once they’ve heard the message that you decide, they’ll then be played your choice of music while they are on hold and because we create this ourselves, there will be no licensing fees that need to be paid to artists.
Your phone system is an untapped source of marketing for your business and our sound marketing and audio branding help turn dead airtime into a sales opportunity for your business. And, it’s not just sound marketing where our service can help, we also provide a full range of bespoke audio solutions for businesses in any sector.
How Do I Get On Hold Marketing Services For My Business?
Brief
Tell us what you want your customers to know, such as business hours, website details, or products and services on offer.
Select Audio
Use our web tool to select your preferred combination of professional voice artists and licensed music.
Create And Deliver
The Info On Hold team will write and record your broadcast and provide in a format ready for connection to your system.
Telecoms Dealers
It's Easy To Re-Sell Our Products...
At Info On Hold we offer a huge range of sound marketing and audio branding services and solutions that can be resold to your clients. We work with telecoms dealers in the North West as well as throughout the whole of the UK and offer a number of audio broadcast solutions. Our audio systems are designed to work with a huge range of telephone systems and customers can pick their own custom audio using a simple easy-to-use web tool.
With over 15 years of commercial experience in the broadcast marketing sector we know how to deliver on hold marketing services that deliver real results.
Create The Sound That Suits Your Business
Contact Us